We ship to all countries within the European Union and to most European countries, including Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, the Netherlands, Norway, Spain, Portugal, Croatia, Hungary, Sweden, Denmark, among others. If you are unsure whether we ship to your country, please check our shipping page or contact us for more details.

The shipping cost is automatically calculated at the end of the checkout process, before you confirm your order. We use Swiss Post services to ship our products, and shipping prices are determined based on the weight and destination of the package.

Yes, we offer international shipping to many European countries. Simply select your destination country during checkout to view the available shipping options and costs.

Delivery times may vary depending on your location. Orders within Switzerland usually take 3–4 business days, while deliveries to other European countries generally take between 5 and 10 business days, depending on the destination. A tracking number will be provided so you can monitor your shipment.

Yes! All orders shipped via Swiss Post include a tracking number, which will be sent to you by email once your package has been dispatched. You can use this number to track your shipment on the Swiss Post website.

Once your order has been processed and shipped, it can no longer be modified or canceled. If your order has not yet been shipped, please contact us as soon as possible and we will do our best to assist you.

If your package arrives damaged or if there is an issue with the products received, please contact us immediately at contact@latinhall.ch or by phone at +41 22 341 42 32. We may ask for photos of the damage (if applicable) and will resolve the issue as quickly as possible, either with a replacement or a refund.

Yes, we have a physical store in Geneva, located at Rue de Neuchâtel 18, 1201 Geneva.

How to get there?

• From another city: The store is about a 5-minute walk from Geneva’s main train station (Gare Cornavin).
• From within Geneva: You can take tram lines 12 or 14, or bus lines 1 or 25. The nearest stops are Cornavin and Bel-Air.

Lat’in Hall is a new physical store; however, our company, Swiss Brothers Sàrl, has over 20 years of experience importing Latin American products. Before opening Lat’in Hall, we operated from another location under a different name. Our experience and commitment to quality remain unchanged.

We accept several payment methods, including credit cards (Visa, MasterCard), Twint, PayPal, and bank transfer (please note that bank transfers may delay order shipment). You can choose your preferred payment method during checkout.

No, we do not accept returns due to dissatisfaction alone. Returns are only accepted in specific cases, such as defective products or items damaged during shipping, provided they are in their original condition and unopened. Please refer to our return policy for full details.

Yes, depending on the regulations of the destination country, additional taxes or fees may apply to the import of alcoholic products. We recommend checking with local customs authorities for specific information.

Yes, we regularly offer special deals on our website. Additionally, by subscribing to our newsletter, you will receive a 10% discount on your first purchase.

You can contact us via the contact form on our website, by email at contact@latinhall.ch, or by phone at +41 22 341 42 32. We will be happy to assist you.

Yes. Alcoholic products are the only items subject to additional taxes.

Yes, we offer special wholesale pricing for restaurants, shops, and other businesses. If you are interested, please contact us at contact@latinhall.ch to schedule a meeting. We will be happy to discuss how we can work together.